InjurySync has developed a hands-on approach that allows us to act as an extension of your staff. This permits you and your personnel to focus on practicing medicine, not the voluminous tasks involved in billing and collections.
At InjurySync, we are committed to increasing your receivables and decreasing your expenses.
Please read the following to understand how we are able to get results.
Individual Account Executive
Each Client is assigned their own account executive. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice. And yes, each account representative has a backup.
No Recorded Voice Prompts
All calls are answered personally. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. We never use electronic voice prompts during regular business hours. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement. Patient privacy and support are never compromised.
24 Hour Claim Processing
When claims are received in our office, they are processed within 24 hours. Whether you use paper to submit your receivables or our electronic billing application, our goal is aggressive data entry and bill submissions.
Electronic Claims Submissions
InjurySync submits daily claims electronically to Medicare, Medicaid, BCBS and all commercial carriers. Once we receive your data, your account representative checks for errors, makes corrections if necessary, and submits the claims.
Constant Claims Follow-Up
We aggressively follow-up on all claims. In addition to your individual account executive that deals with carriers and patients, InjurySync has follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we don‘t get paid unless you get paid.